• Check your roster for today’s jobs (time, address, notes, access details).

• Confirm you have the correct PPE and supplies (gloves, cloths, chemicals, mop/vacuum, etc.).

• Wear the uniform and present neatly.

• Plan travel route and allow buffer time (arrive 5 mins early).

If anything looks unclear (address, access, safety note), message admin/TL before leaving. Contact Us

• Arrive on time and knock/ring once. Introduce yourself politely.

• Confirm you’re at the correct address and correct client.

• Ask: “Is there anything you’d like me to focus on today?”

• Check access instructions (key, lockbox, code) and follow them exactly.

• Do a quick safety scan (pets, clutter, wet floors, hazards).

• Wash/sanitize hands before starting.

• Confirm what areas you will clean today (based on the booking/plan).

• Open windows/ventilation where appropriate.

• Put your items in a safe spot (not blocking walkways).

• Start with high-touch surfaces and the most-used rooms first.

• If you notice anything unusual (strong odor, pests, unsafe environment), pause and escalate.

• Follow the approved task list (don’t add extra tasks without approval).

• Work room-by-room to avoid missing areas.

• Prioritize:

  • Bathroom & toilet

  • Kitchen surfaces & sink

  • Floors (vacuum/mop)

  • Dusting reachable surfaces

  • Rubbish/recycling

• Be mindful of client dignity and privacy (avoid personal papers/valuables).

• If the client requests something outside scope, say:

“I’ll need to check with admin first — I’ll let them know.”

• Confirm deep clean areas/tasks in the booking notes.

• Focus on agreed deep-clean priorities first (time is limited).

• Examples (only when approved): grout/soap scum build-up, detailed kitchen clean, heavier bathroom detailing.

• If deep clean can’t be completed within time, document what was done and what remains.

• Do a final walkthrough of cleaned areas.

• Ensure floors are safe (no wet/slip hazards left behind).

• Return items you moved back to original place (unless instructed otherwise).

• Ask the client: “Is everything looking okay today?”

• Collect rubbish bags and dispose, as per instructions.

• Lock up and follow exit instructions exactly (keys/lockbox).

• Record job notes (what was completed, issues, client requests).

• Report anything that needs follow-up (damage, access problems, safety concerns).

• If required, submit forms/photos per policy.