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Team Leader - Northern Region

Job Type

Permanent — Part-time or Full-time

Expected Hours Per Week

Guaranteed contracted hours, growing as caseload builds

Pay Range

AU$35.00 – AU$37.00 /hr

Travel

$0.99/km mileage reimbursement

Thanks for your interest in the Team Leader – Northern Region role at Click ACS. Please complete every question — your answers are how we get to know you and assess fit for the role. It takes about 10–15 minutes. Please answer honestly and in your own words.

SECTION 1 — Your Details

Full name *

Best contact number *

Email address *

Which town/suburb do you live in? *

Are you a current Click ACS staff member? *

SECTION 2 — Essential requirements

Do you hold a current Australian driver's licence? *

Do you have your own reliable vehicle you can use for work? *

Do you have full working rights in Australia? *

Do you have a current National Police Check, or are you willing to obtain one? *

Do you have a current First Aid certificate, or are you willing to obtain one? *

Are you available Monday–Friday during business hours? *

Why Partially? *

This is a permanent role (part-time or full-time — not casual) under the SCHADS Award, starting at $35/hour and rising to $37/hour after 3 months once you're running the role independently. Are you comfortable with these terms? *

Are you looking for part-time, full-time, or either? *

SECTION 3 — Coverage

Which Northern areas can you realistically travel to and cover? (tick all that apply) *

Port Macquarie

Byron Bay

Tweed Heads

Lismore

Other

This role is based in Port Macquarie, working remotely from home and sometimes in a shared office space with other members of the company management - at times you may be required to travel to other regions for occasional in person support.

Roughly how far are you willing to travel for the role? *

SECTION 4 — Experience & fit

How many years of leadership or team supervision experience do you have? *

Briefly describe your leadership experience — what size team, and what were you responsible for? *

What's your background in aged care, disability, or community services? (include any qualifications, e.g. Cert III Aged Care) *

Tell us about a time you handled a difficult situation with a client or team member. What did you do? *

Are you comfortable having difficult conversations with staff about performance or conduct? *

Have you ever had to pull up a colleague about their work or conduct? What did you say, and what happened afterwards? *

Tell us about a time you got feedback you didn't agree with. What did you do? *

This is a working Team Leader role — you'll lead a team but also do hands-on quality checks and cover shifts when needed. How do you feel about that mix? *

This role has daily non-negotiable admin: an end of day report, incidents logged within 24 hours, and QC records, all in our systems. Tell us about a time you had to keep reporting up to date while the hands-on work was piling up. What actually happened? *

Our values are Integrity, Respect, Reliability, Accountability, Care. Which one matters most to you in this kind of work, and why? *

SECTION 5 — Logistics

Which of these have you used for work? (tick all that apply) *

Smartphone apps for job scheduling

Slack or Teams

Odoo

ServiceM8

Rostering software

Online timesheets

None of these

When could you start if successful? *

Anything else you'd like us to know? *

Submit

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