Communication Triage

Not sure who to reach out to? Use this guide to find the right contact for any situation

Triage Guide Meet the Team

🚨 Urgent Contact

When: For anything urgent — including safety concerns, incidents on shift, or if a client is in distress.

PRIMARY CONTACT

Who: Ange Peters — Operations Manager

Available: 0830 – 1700 Monday – Friday

How to reach her:

📞 0400 000 000

💬 Direct Message Ange on Slack

📧 manager@clickandcleanservices.com

SECONDARY CONTACT

If you cannot reach Ange, contact:

Who: Sheridyn Westbury — CEO

Available: Weekdays

How to reach her:

📞 0480 799 978

💬 Direct Message Sheridyn on Slack

📧 info@clickandcleanservices.com

⚠️ For life-threatening emergencies, always call 000 first.

⚡ Quick Reply (Non-Urgent)

When: For anything that isn't urgent but needs a response within the same day — including roster questions, shift swaps, scheduling changes, or client updates.

Who: Operations Team / Admin

Available: 0830 – 1700 Monday – Friday

How to reach them:

💬 Post in your regional Slack channel

💬 Direct Message Ange on Slack

📧 manager@clickandcleanservices.com

💬 Regular Communication & Reporting

When: For day-to-day updates, general questions, or information you need that is not time-sensitive.

Who: Slack is our primary communication tool — use it for all routine communication.

How:

💬 Message in your regional Slack channel

💬 Direct Message Ange on Slack

📧 manager@clickandcleanservices.com

Who to Contact & When

Use the guide below to reach the right person, first time.

Ange

Operations Manager

Available: 0830 - 1700 Monday - Friday

Contact for: Rostering, Hiring, Staff Concerns, Client Escalations

Message Ange on her Slack Channel

Sher & Yan

Directors

0480 799 978

Available Weekdays

Contact for: Escalations only - if you cannot reach Ange

Message them on their Slack Channel

Bel

Receptionist

0494 018 262

Available: 0830 - 1700 Monday - Friday

Contact for: General Enquiries, Outbound calls

Message Bel on her Slack Channel

Robie

Operations Lead VA

Available: 0830 - 1700 Monday - Friday

Contact for: Scheduling Questions, Shift Swaps, Client Information

Message Robie on her Slack Channel