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Chapter 1: QUIZ

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1. On your first shift, you will usually shadow a Team Leader or Mentor to learn routines and client interaction.
True False
2. A client asks you about the cost of their cleaning package. What should you do?
Answer confidently with an estimate Refer them politely to the Team Leader or Admin Team Refer them to Contact Kirinari Tell them to look it up on the internet Avoid the Question and change the subject
3. Which tool is used to submit timesheets?
Slack Xero Service M8
4. What is the most important focus during your first shift?
Cleaning as fast as possible Learning Routines and quality standards Taking notes about client history Memorising payroll processes